baje apps Privacy Policy

1 Introduction and Scope

baje apps (https://bajeapps.cam) operates an online entertainment and sports betting platform for users in Bangladesh. This privacy policy ("Policy") applies to baje apps' website, mobile application and all related services.

This Policy describes what personal information is collected when you use our platform, how that information is processed, and what rights you have over your data. By using baje apps' services, you are considered to have agreed to the terms of this Policy.

For more detailed terms on using our services, please read our Terms and Conditions page, which covers everything from account registration to payment-related matters.

2 Types of Information Collected

baje apps collects several types of information. These can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Identity Information

When you open an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number (Bangladeshi number)
• Email address
• National ID card or passport number (at the time of identity verification)

2.2 Financial Information

Information required for deposits and withdrawals, such as your bKash, Nagad or Rocket account number and bank account details. However, no full card number or PIN is stored on our servers.

2.3 Activity Information

Your gaming history, betting records, deposit amounts, withdrawal history and detailed logs of your activity on the platform are stored.

2.4 Technical Information

Device information (operating system, browser), IP address, login time and cookie-related data are collected automatically.

3 How Information Is Collected

baje apps collects your information through the following methods:

• Registration form: Information you provide directly when creating an account.
• Identity verification process: Documents submitted during the KYC (Know Your Customer) process.
• Payment transactions: During deposits or withdrawals via bKash, Nagad, Rocket or bank transfer.
• Customer support: Information you share when contacting us via live chat or email.
• Technical systems: Automatically, through cookies, log files and analytics tools.
• Referral programme: Information provided by you or your friend under the refer-a-friend programme.

If we need additional information at any time, we will contact you directly and clearly state the reason.

4 Purpose of Using Information

baje apps uses collected information only for specific and legitimate purposes. Each purpose is explained in detail below:

4.1 Service Operation and Improvement

Your information is used to manage your account, process payments, award bonuses and ensure the overall functioning of the platform.

4.2 Identity Verification and Fraud Prevention

We verify information to maintain account security and to detect unauthorised transactions or fraud. This is essential to keeping your account secure.

4.3 Personalised Experience

Information is analysed to provide relevant game recommendations, bonus offers and promotional content based on your preferences and playing style.

4.4 Legal and Regulatory Compliance

Certain information is stored and used to comply with applicable laws, financial regulations and responsible gaming policies.

4.5 Communication and Support

Your contact information is used to send important account notifications, respond to support requests and deliver necessary updates.

4.6 Responsible Gaming

Information is used to monitor your playing patterns, identify potentially problematic behaviour and provide timely support. To learn more, visit our Responsible Gaming page, which explains in detail how to keep yourself safe.

5 Data Storage and Security

5.1 Technical Security Measures

baje apps uses industry-standard security technology to keep your information safe. All data transmissions are completed through SSL (Secure Socket Layer) encryption. Information stored on our servers is held in encrypted format and only a limited number of authorised staff can access it.

5.2 Password Security

Your password is never stored in plain text — it is stored using a high-grade hashing algorithm. Your password will never be asked for by our customer support team or anyone else.

5.3 Data Retention Period

All information is stored for as long as your account is active. After an account is closed, certain information may be retained for the required period due to legal and regulatory obligations.

5.4 Response to Data Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary steps to limit the damage.

6 Sharing Information with Third Parties

baje apps never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific situations to provide effective service:

6.1 Payment Processors

The necessary transaction information is shared with the relevant financial institutions to process bKash, Nagad, Rocket and bank transfer transactions. This information is used solely to confirm payments.

6.2 Game Software Providers

A minimum of technical data may be exchanged with our game studio partners — including Pragmatic Play, PG Soft, Evolution, JILI and Spribe — to manage game sessions.

6.3 Legal Obligations

If we are required to provide information by court order or proper legal process, we will be obligated to do so.

6.4 Technology Service Providers

Limited information may be shared with trusted technology partners for server hosting, cybersecurity analysis and technical support. These partners operate under strict confidentiality agreements.

7 Cookie Policy

The baje apps website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens and keep the website's core functionality running. Without them, the platform will not work properly.

7.2 Functionality Cookies

These cookies are used to remember your preferred language, notification settings and display preferences.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and to improve the quality of the service.

7.4 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may disrupt login and payment functions.

8 User Rights

You have the following rights over your personal information, and baje apps fully recognises these rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If any information we hold about you is incorrect, you can request that it be corrected.
• Right to deletion: You can request that information not subject to legal obligations be deleted.
• Right to restrict processing: In certain circumstances, you can request that processing of your information be limited.
• Right to opt out of marketing communications: If you do not wish to receive promotional messages, you can opt out at any time.
• Data portability: You can request to receive your information in a structured format.

To exercise these rights, contact our support team. We will generally respond within 30 working days.

9 Protection of Minors

baje apps strictly prohibits registration by anyone under the age of 21. Our platform is for users aged 21 and above only.

Age verification is mandatory during the registration process. If a user opens an account using false information and is later found to be a minor, that account will be closed immediately and all transactions will be considered void.

We never knowingly collect personal information from anyone under 18. If you believe information about a minor has been collected, notify us immediately — we will delete that information.

10 Changes to This Policy

baje apps reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Publish a clear notice on the website;
• Notify registered users via email or SMS;
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy. If you do not agree to the new policy, you will have the option to request closure of your account.

If you have questions about a previous version of the privacy policy or terms of service, please contact our support team.

11 Contact

If you have any questions, complaints or information requests regarding this privacy policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team can assist in both Bengali and English. For general information questions, our FAQ page often has a quick answer.

To learn general information about baje apps, our goals and values, visit our About Us page.